privacy

Privacy Policy

Last Updated: 18 September 2024

At Shifting Gears Towing and Transport (“Shifting Gears”), we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our website and services. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services. The types of personal information we may collect include:

  • Personal Information: This includes your name, address, email address, phone number, and other contact details provided when you book a towing or transport service.

  • Vehicle Information: Information about your vehicle or machinery, including make, model, registration number, and condition.

  • Service Details: Information related to your service request, including pickup and drop-off locations, service type, and any special instructions.

  • Payment Information: Details necessary to process payments, including credit or debit card information. We use secure third-party payment processors to handle payment information.

  • Website Usage Data: Non-personal data, such as your IP address, browser type, device information, and pages you visit on our website, may be collected through cookies and similar technologies to improve your online experience.

2. How We Use Your Information

The personal information we collect is used to provide efficient and effective services. We may use your information for the following purposes:

  • Service Delivery: To arrange and perform towing and transport services, including contacting you about your booking.

  • Customer Support: To address your inquiries, requests, and concerns.

  • Payment Processing: To process payments for services rendered.

  • Communication: To send important updates, service notifications, or promotional offers (with your consent).

  • Website Improvement: To analyze website traffic and usage patterns to improve our website and services.

  • Legal and Compliance: To comply with legal obligations and protect the rights and safety of our customers and staff.

3. How We Protect Your Information

We take the protection of your personal information seriously and implement a variety of security measures to safeguard your data:

  • Data Encryption: Sensitive information, such as payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.

  • Access Controls: Only authorized personnel have access to your personal information, and they are required to keep this information confidential.

  • Secure Storage: We store personal data in secure systems and take reasonable precautions to protect it from unauthorized access, disclosure, or misuse.

Despite these measures, no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your personal information with trusted third-party service providers who assist in delivering our services, such as payment processors or towing contractors. These providers are bound by confidentiality agreements and are only permitted to use your data for the purpose of providing their services.

  • Legal Requirements: We may disclose your information if required by law, such as to comply with legal processes or protect the rights, safety, and property of Shifting Gears, our customers, or others.

  • Business Transactions: In the event of a business transaction, such as a merger or sale of assets, your information may be transferred as part of the transaction. In such cases, we will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and collect non-personal data. Cookies are small text files placed on your device that allow us to recognize your browser and remember certain information.

We use cookies for purposes such as:

  • Tracking website traffic and usage patterns

  • Remembering your preferences and settings

  • Enhancing website functionality

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: If any information we have about you is incorrect or incomplete, you have the right to request a correction.

  • Deletion: You may request that we delete your personal information, subject to certain legal obligations.

  • Objection: You can object to the processing of your data for certain purposes, such as direct marketing.

  • Withdraw Consent: If you have given consent to receive promotional offers, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any linked websites before providing your personal information.

8. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Changes to This Privacy Policy

Shifting Gears reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Phone: 0494 166 789

  • Email: sg_towing_transport@outlook.com

By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.